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Alice News

Donnerstag, 29 Juli 2010
[RESOLVED] Technical Difficulties: Logins are now enabled. Sl-Grid
[RESOLVED 11:05 am PDT] Services have been restored and logins are re-enabled. For the next few minutes, please be patient as you log in and try to ride a login attempt all the way through, rather than canceling and retrying. We’re expecting TPs to be more difficult than normal for much of the rest [...]
 
[Resolved] Inworld Difficulties Sl-Grid
[2:24 am PST] The inworld difficulties have now been identified and resolved. We are aware that some residents may experience difficulties with logging in and teleporting. At this time, it is advisable to refrain from making any inworld transactions or transferring items between accounts. We will update this blog when we have more information.
 
[RESOLVED] Unscheduled Auction Maintenance Sl-Grid
The auction site is presently unavailable.  We are investigating and working to restore the site as soon as possible.  Please check back here for more details as we will post them as soon as additional information is available.
 
Mittwoch, 28 Juli 2010
[RESOLVED] Rolling restart on July 28th for server upgrade 1.40.4 Sl-Grid
[RESOLVED 28 July 2010 11:50am PST]  The rolling restart has been completed and all regions are up and working as normal. [28 July 2010 7:00 am PST] The rolling restart for today is about to commence. As soon as the restarts have finished we will update this blog. Please check back soon. [21 July 2010 8:32 am [...]
 
Montag, 26 Juli 2010
[RESOLVED] Live Chat Unavailable Sl-Grid
[RESOLVED 26 July 2010 3:20 PM PST]  Live chat services are available now. [26 July 2010 2:22 PM PST]  Live chat services for premium and concierge residents are currently unavailable. We are working to resolve this issue. Please check back here for updates.
 
Donnerstag, 22 Juli 2010
[RESOLVED] Land Purchasing Issues Sl-Grid
[RESOLVED 21 Jul 2010, 8:25 PM PDT] The issues with L$ and land purchases have been resolved. [Updated 21 Jul 2010, 6:40pm PDT] We are still looking into the issues residents are having purchasing land in world. In addition, some residents are having issues with purchasing L$ in-world. We are investigating both issues and will provide [...]
 
Now Available -- A Faster, More Stable Viewer 2 Linden Blog

Today I’m pleased to announce that Viewer 2 (Version 2.1.0) has left beta to become the official release Viewer for Second Life! As mentioned in previous blog posts, our focus over the past few months has been on improving the stability and performance of the Viewer. After the beta release, the crash rate was far worse than our previous 1.23 Viewer and this is something our engineering teams have worked hard to correct. We’ve been closely monitoring crash rates and other key metrics and carefully tuning our code to provide a much more predictable and stable inworld experience. Over the beta period, we’ve watched crash rates decline steadily and we’re confident this release, Version 2.1.0, will be a great improvement over the previous release.

Version 2.1.0 is not just about stability and performance improvements, we’ve also introduced some great UI and usability enhancements in response to your feedback. Check out the Version 2.1.0 release notes for more detail, but here are some highlights:

  • Customize the bottom bar - Right-click on the bottom bar to show/hide the buttons you wish to have displayed.
  • Resize the chat bar - Click and drag over the right side of the chat bar to resize the field to your desired width.
  • Choose between sliding the world or overlaying it with the Sidebar - Many users didn’t like the squeezing effect that took place on their world view when they opened the Sidebar. In response to that, we’ve added a new preference (under Advanced > Automatic position for: Sidebar” ) that allows you to choose which Sidebar slide behavior you prefer.
  • Camera controls clean-up - The pan and orbit controls have been brought back together in one view, so you don’t have to toggle between the two.
  • Avatar appearance editing in the Sidebar - You can now edit your outfits and body shape right from the Appearance Tab in the sidebar.

We’ve also introduced a new voice feature - Voice Morphing!

Voice Morphing is a long-requested feature that allows you to change your avatar’s voice to match any number of tones and characteristics. You can change your voice to sound like a robot, furry, monster, or even a different gender! Voice Morphing adds a new dimension to avatar customization, allowing you to be whoever you want to be in Second Life, in both appearance and voice! To learn more, check out the SL Voice Morphing Microsite.

Resources
Download Page
Release Notes
Viewer 2 Forum
Jira
SL Answers
Knowledge Base
Twitter (#slviewer2)

 
Mittwoch, 21 Juli 2010
[RESOLVED] L$ Purchases are not available for some residents Sl-Grid
[Resolved 20 Jul 2010, 11:36pm PDT] We have resolved the issues that residents were having purchasing Linden Dollars (L$) and updating their payment methods. If you are still having trouble purchasing L$ or updating your payment method please contact support. [Posted 20 Jul 2010, 9:36pm PDT] We are aware that some residents are experiencing issues purchasing [...]
 
Dienstag, 20 Juli 2010
Ongoing Transatlantic Connectivity Issues Sl-Grid
We’re aware that a number of Residents are currently affected by international network routing issues which are keeping them from logging in to Second Life. The problem appears to be decentralized and not with the Second Life servers, facilities or networking, appearing most frequently on connections in and around Europe, particularly The Netherlands. While we are [...]
 
Samstag, 17 Juli 2010
Update on Strategy, and call for in-world meeting! Linden Blog

Hi Everyone,

It's been just over 3 weeks now since my return as  CEO, and I think I've gotten up to speed enough to begin communicating  with you in a useful way.   This post is an update on what we are doing,  and also to announce an in-world meeting where I'll extend on the  thoughts in this post, as well as answer as many question as possible.    Beyond the contents of this message and meeting, I hope to revitalize a  frank and timely exchange between the company and the Second Life  community.  You can expect additional posts from us in the coming weeks  expanding these focus areas to more specific projects.  This is a time  of great change for us:  a downsizing and restructuring of the company, a  change in executive leadership, and big changes to our strategic  planning and directions.

When I spoke at the seventh-birthday celebration, I said how we  needed to 'tear down the walls' that broadly keep more people from  getting into and using Second Life.  We have created together (both  Linden Lab and the many of you who create content and experiences) an  amazing shared experience which at it's best is a breathtaking social,  creative, educational, and entrepreneurial platform.  But we've gotten  ahead of ourselves.  We still have a lot of hard work to do to make this  experience accessible to a majority of people.  At a very high level,  we're slowing down work that we think we've started too early or in the  wrong order, and refocusing our team and projects on improving the basic  features which impact all users and which are essential to the  operation of Second Life.  Additionally we will focus on faster  iteration with more input from the community, as well as greatly growing  the virtual marketplace.

Here are some more details on the current state of that planning  process:

Inside the Lab, we've been using the expression 'back to  basics', to capture refocusing our efforts to re-examine, repair, and  where necessary, re-design the basic experiences and systems that are at  the core of the Second Life experience.   First on the list should be a  big attack on lag and crashes, clearly things that very negatively  impact all users.  We are looking at 'lag' broadly to encompass things  like chat failures and delays, frame rates, and scene and object loading  delays.  Beyond performance and crashes, wherever possible we will make  the basic user experiences (like getting clothes on, communicating, or  your first few sessions as a new user) faster, easier, and more fun.

Next,  we've been looking at how we need to more rapidly improve and innovate  Second Life to re-capture and sustain the technology leadership position  that got us to where we are today, and is vital to scaling the virtual  world experience to maturity.  In creating Second Life, we've solved  some very hard problems across a number of different areas, and few  people have been able to copy us.  We need to get back to being the  first to invent and deliver the solutions that evolve virtual worlds -  we are still at the very beginning of a huge market.  That's a lot of  different work, but in the short term you can expect to see greatly  shortened release cycles across all our systems and a focus on rapid  iteration with lots of community feedback as a first result of those  efforts.   The other key short term goal is to very rapidly make Viewer  2.x the best and most widely-used Second Life viewer.  We are unifying  efforts across the lab to make this viewer both the best-performing and  the most functionally capable for all different users, as well as  hopefully becoming the underlying codebase for lots of  third party  development.

We've also identified the virtual content (both goods and  services) marketplace as a key longer-term area of focus as well as the  key metric for our collective success.  There are 10's of thousands of  entrepreneurs, creators, and merchants working together inside Second  Life that have already created what is easily the world's largest market  for virtual items and experiences, with around $600M expected in total  volume in 2010.   We're going to redirect efforts to improve and grow  that market as quickly as possible.  Making content and experience  creators more successful is what ultimately drives the growth of Second  Life.   Optimizing from end-to-end the process of searching for, trying,  buying, and using virtual goods will be our first focus here.

We will make every effort to deliver visible and continuous  improvements in these three areas over the remainder of the year.  The  shift to shorter cycles with smaller deliverables  should allow better  community involvement and feedback.  We will make our changes, develop  code, and discuss plans in the open.  Before the end of July, we will  also hold an in-world gathering where we can  talk more about these  plans and take questions. More details about how  we can best  get a big group together and talking will be coming in  another post.

As a final note, I would note that we are not planning to change  Second Life to exclude any categories of users.  Our restructuring  messaging around 'consumers' and 'web' versions of Second Life seemed to  mistakenly suggest to some that we plan to more narrowly focus the  experience on a specific demographic or use model.  We aren't.  We are  reducing efforts across the board that in our opinion are being done in  the wrong order, but those resources will re-focus on creating a single  effective system that is better for all categories of user.  We believe  we first need to improve and complete the core experiences that drive  Second Life, before we dive into how to customize it for different  markets.

In closing, I'd like to thank the SL community,  and in particular  those people who sent me the many heart-warming email messages of  support that I've received since returning.  They have been both a  direct contribution to these plans, and also a way to keep a smile on my  face in these tough but exciting times.  If you have thoughts about  Second Life that you want to share with me, please keep those emails  coming.  I can't say that I can read or respond to everything, but I  have gotten great value from many of the well-written thoughts I've  received.

 
Freitag, 16 Juli 2010
Search outage on Marketplace Sl-Grid
[POSTED 4:10pm PDT]  We had an outage this afternoon that affected search on the marketplace.  At this time, we are working on rebuilding the index and it should be fixed shortly.  Please monitor this blog for any new updates.
 
Donnerstag, 15 Juli 2010
Public JIRA & WIKI Maintenance Thursday, July 15th Sl-Grid
[POSTED 8:00am PDT]  From 11:00pm until 1:00am Thursday, July 15th, we will be performing routine maintenance on our public JIRA and Wiki sites.  During this time, please refrain from posting any new JIRA issues or Wiki articles, as they may not be saved.  Please monitor this blog for any new updates.
 
Freitag, 09 Juli 2010
Download the Viewer 2.1 Beta, Now Faster and More Stable Linden Blog

Yesterday, we released the third beta of Second Life Viewer 2.1. (To learn more about the Viewer 2.1, read our alpha blog post and the last Viewer 2.1 beta post.) We’ve been hard at work to significantly improve both the stability and performance of this Viewer. But we need more Residents to try it out to help us get it ready for prime time. That’s where you come in.

Now that the beta of Viewer 2.1 is more stable than your current viewer -- Viewer 2.0 -- we invite you to download the beta, send us crash reports, report any bugs that you run into, and let us know what what you like and what we need to work on in the Viewer 2 Forum.

And remember, Viewer 2.1 is full of cool features that enable you to:

  • Easily share media
  • Customize the bottom bar
  • Resize the chat bar
  • Choose between sliding the world or overlaying it with the Sidebar
  • Control your camera more easily
  • And morph your inworld voice!

So download the third beta of Viewer 2.1 today and let us know what you think on Twitter using #slviewer2.

Windows | Mac | Linux
Release Notes

Looking forward to hearing from you!

 
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